Support · Per-medium guides · Chrome extension
Live on the Chrome Web Store

Chrome extension

A compliance overlay for the four telehealth platforms TeleVerify supports natively without OAuth integration: Doxy.me, SimplePractice, TherapyNotes, and Jane App. The extension auto-detects the session URL on those platforms and surfaces the TeleVerify panel inside your browser; you then copy the verification link from the panel and paste it into the platform's own chat to send to the patient. The extension does not auto-send the link or read patient activity — the provider is always the one who shares it.

Overview

If your practice already uses Doxy.me, SimplePractice, TherapyNotes, or Jane App, the Chrome extension is the cleanest way to layer TeleVerify on top. There's no platform-side integration to configure on the Doxy/SimplePractice/etc. side — the extension simply detects when you've opened a recognized session URL and surfaces a compliance panel.

Doxy.meDetects the patient room URL and overlays the compliance panel.
SimplePracticeActivates on Telehealth visit URLs inside the practitioner portal.
TherapyNotesActivates on the in-platform telehealth room.
Jane AppActivates on Jane online appointment URLs.

Setup (one time)

Step 1 — Install from the Chrome Web Store. The extension is live on the Chrome Web Store. Search for TeleVerify or follow the link on the Chrome extension page. Click Add to Chrome. The extension installs and pins itself to the toolbar.
Step 2 — Sign in. Click the TeleVerify icon in the Chrome toolbar. A popup opens prompting you to sign in. Use your TeleVerify account credentials. If you don't have an account yet, sign up at /signup first.
Step 3 — Grant permissions. Chrome will ask for permission to read the URL of recognized telehealth platforms. The extension only reads URLs for the four supported platforms — it doesn't see anything else you browse.
Step 4 — Verify the extension is loaded. Either open a video session on whichever supported platform you use (Doxy.me, SimplePractice, TherapyNotes, or Jane App), OR visit /chrome-plugin-test to verify the extension without booking a real session. The extension should detect the page within a second and surface a compliance panel. If it doesn't, see the troubleshooting section below.
The extension never reads or stores anything from the video stream itself — only the room URL and the location-confirm flow data that the patient explicitly submits.

Starting a session

  1. Open your usual platform (Doxy.me, SimplePractice, TherapyNotes, or Jane App) and navigate to the patient's video room URL the way you normally would.
  2. The TeleVerify panel appears in the corner of the browser window once the URL is recognized. The panel shows a Copy Link button.
  3. Once you and the patient are connected on the call, click Copy Link and paste the link into the platform's own chat (Doxy.me chat, SimplePractice chat, TherapyNotes chat, Jane App chat). TeleVerify does not auto-send the link — you always paste it in yourself.
  4. Once the patient taps the link and confirms, the compliance check runs and the panel updates with the resolved status.
  5. You see the result; the session proceeds; the signed record is generated at session end.

Patient experience

Identical to Web and Zoom sessions on the patient side — they get a one-tap link, confirm location via GPS or address, and return to the video call. They never need to know about the Chrome extension; it's purely a provider-side tool.

What happens during the compliance check

In-session decision point. TeleVerify verifies patient location during the live session. After the verification result arrives in the extension overlay, you decide — within seconds — whether to Continue Session or Discontinue Session. The session timeline (start time, location verified time, decision time, end time) is captured in the signed Compliance Verification Record.

Same engine, same statuses, same signed-record format as the other mediums. The only difference is the trigger — the extension detects the session URL instead of the session being started from inside the TeleVerify dashboard.

One subtle benefit: because the extension stays loaded across sessions, follow-up visits with the same patient don't require you to re-enter their info. The platform's own scheduling system is the source of truth for upcoming appointments.

Common issues

The extension shows "no session detected" on a recognized platform.

The extension only activates on the actual video-room URL — not on dashboards, scheduling pages, or the practitioner portal landing pages. Open the specific call URL and the panel will appear. If it still doesn't, verify the extension is enabled at chrome://extensions and that you've signed into TeleVerify via the extension popup at least once.

The extension shows "sign in required" but I'm already signed into TeleVerify in another tab.

The extension has its own auth state separate from your main TeleVerify tab. Click the toolbar icon, then sign in inside the extension popup. After that, the sign-in persists across browser sessions until you explicitly sign out.

I use Safari/Firefox/Edge — does the extension work there?

The extension is Chrome-only today. Edge users typically can install Chrome extensions through the Edge Add-ons store; Safari and Firefox don't currently support the TeleVerify extension. If you're on Safari/Firefox and need an integration for one of the four platforms, use Web sessions or contact support@televerify.org.

Does the extension see protected health information?

No. The extension reads the URL of the session and triggers the compliance flow — that's it. It does not access the video stream, audio, chat, or any clinical content. The location data the patient submits goes directly to TeleVerify's servers, not through the extension's storage.

How do I update the extension?

Chrome updates extensions automatically in the background. If you want to force a check, open chrome://extensions, enable Developer mode, and click Update. We push updates roughly every two weeks for bug fixes and platform-detection improvements.

How do I remove the extension?

Right-click the TeleVerify icon in the Chrome toolbar and choose Remove from Chrome. Your TeleVerify account and signed records are unaffected — only the in-browser compliance overlay is removed. You can re-install at any time.

Testing the extension

To verify the extension is installed and working without booking a real session, visit www.televerify.org/chrome-plugin-test. The page is whitelisted in the extension's URL patterns; you should see the verification popup within ~2 seconds.

Related help

Reference information — not legal advice. Always confirm current requirements with your compliance officer, state licensing board, or a telehealth attorney before relying on this for clinical or business decisions.